Effective date: 30/12/2025
These Terms of Service (“Terms”) govern your access to and use of https://moverspuertorico.com (the “Site”) and any request for estimates, bookings, or moving-related services provided by Movers to Puerto Rico (“Company,” “we,” “us,” “our”).
By using the Site or contacting us through it, you agree to these Terms.
If you do not agree, do not use the Site.
Services and estimates
Any quote, estimate, or price range provided (online, by phone, text, or email) is an estimate based on the information you provide and may change if job details change (inventory, access, dates, packing needs, stairs/elevators, long carries, special items, or other conditions).
A booking is not confirmed until you receive written confirmation from us (email/SMS/invoice) and any required deposit is received.
We may decline or cancel a request if service is not available, information is incomplete, or for safety/operational reasons.
Customer responsibilities
You agree to provide accurate contact information, addresses, and a good-faith description of items to be moved and required services.
You are responsible for ensuring legal access to pickup/delivery locations (parking permissions, COIs if required, elevator reservations, building rules, and any required permits).
You agree to secure or remove cash, jewelry, important documents, medications, passports, keys, and other valuables before service begins.
Prohibited and restricted items
You agree not to tender hazardous, illegal, or prohibited items for transport, including but not limited to explosives, firearms/ammunition (unless explicitly agreed in writing and lawful), flammables, corrosives, and illegal substances.
Perishable goods, plants, and items sensitive to heat/humidity may be restricted or moved only at your risk unless otherwise agreed in writing.
We may refuse any item that, in our judgment, is unsafe, unsanitary, or illegal to move.
Scheduling, delays, and rescheduling
Pickup/delivery dates and windows may be affected by weather, traffic, port/terminal schedules, mechanical issues, building restrictions, and other events outside our reasonable control.
If you reschedule, you agree to provide reasonable notice; fees may apply depending on timing and crew allocation.
If you are not ready at the scheduled time (items not packed, access unavailable), waiting time and/or additional charges may apply.
Payments, deposits, and refunds
Payment terms (deposit amount, due dates, accepted payment methods) will be provided at booking or on the invoice.
Deposits may be non-refundable if cancellation occurs within a stated window or after resources have been reserved, unless required otherwise by applicable law or stated in writing.
Unpaid balances may result in service delays, cancellation, and/or storage/administrative fees where permitted.
Damage claims and liability (general)
We take care to protect your belongings, but moving involves inherent risks.
Any valuation, coverage option, claim process, and limits (if offered) will be described in your order confirmation, bill of lading, or service agreement; those documents control in case of conflict.
You agree to inspect items at delivery and note any loss or visible damage on the paperwork before signing, when possible.
Storage (if applicable)
If storage is arranged, storage terms, access rules, and fees will be provided in writing.
Stored items may be subject to inventory procedures and storage limitations.
Intellectual property
All content on the Site (text, design, logos, graphics) is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not copy, reproduce, or redistribute Site content without written permission except for normal browsing and personal use.
Acceptable use of the site
You agree not to misuse the Site, including attempting unauthorized access, interfering with site operation, scraping at scale, or transmitting malware.
We may suspend or block access for suspected misuse.
Third-party links and services
The Site may contain links to third-party websites or use third-party tools (e.g., analytics, payment processors).
We are not responsible for third-party services and their terms or privacy practices.
Disclaimers
The Site is provided on an “as is” and “as available” basis.
We do not guarantee that the Site will be uninterrupted, error-free, or that all content is always current.
Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or services.
To the extent permitted by law, our total liability for any claim will not exceed the amount you paid us for the specific service giving rise to the claim.
Indemnification
You agree to indemnify and hold us harmless from claims, losses, liabilities, and expenses arising from your breach of these Terms, illegal items provided for transport, or misuse of the Site.
Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, unless your service agreement specifies otherwise or the law requires otherwise.
Any dispute process (venue, arbitration/mediation, small claims) may also be defined in your service documents and will control if different from these Terms.
Changes to these terms
We may update these Terms from time to time by posting a new version on this page with an updated effective date.
Your continued use of the Site after changes means you accept the updated Terms.
Contact
Questions about these Terms:
Email: [email protected]
Phone: (939) 320-1415
Address: 8415 Country Square Ct, Tampa, FL 33615